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Accounts
We have two types of Accounts available, which are currently not linked to one another.
A Romerils Credit Account allows for you to hold store credit and purchase goods on a buy-now pay-later basis.
An Online Account allows you to purchase goods from our website, keep track of current and past orders, and retain payment & delivery information.
Both accounts are available to all, with the Credit Account being subject to eligibility checks.
For more information on either account, either continue scrolling or use the buttons below to navigate.
If filling out digitally or scanning and emailing please forward to [email protected]
Romerils Credit Accounts
Find out about what our Romerils Credit Account is and how it could benefit you and your business. Download our form below or read more to learn about what we can offer you.
If filling out digitally or scanning and emailing please forward to [email protected]
What is a Credit Account?
Our Romerils Credit Account is an extension of credit from Romerils to You, which will allow you to purchase goods and materials in the store on a buy-now pay-later basis.
Who can apply for a Credit Account?
Application for the Romerils Credit Account is open to all businesses and individuals alike.
This will be subject to eligibility checks.
Why is a Credit Account useful?
For smaller businesses in the building and plumbing industry we understand that at the start of a project, it can be difficult finding the funds for the materials and tools that are required.
Our Credit Account will help alleviate this by giving you a wider window in which to pay for the purchases you’ve made.
- Definitions
(1.1) “Buyer” Means the person who buys or agrees to buy the goods from the Seller and where the context so admits, their servants and agents.
(1.2) “Conditions” Means the terms and conditions of sale set out in this document.
(1.3) “Goods” Means the articles which the Buyer agrees to buy from the Seller.
(1.4) “Price” Means the price of the goods
(1.5) “Seller” Means B G Romeril & Company Limited trading as Romerils and, where the context so admits, their servants and agents.
(1.6) “Data Protection Schedule” Means the schedule attached to these terms and conditions - Conditions Applicable
These conditions shall apply to all contracts for the sale of goods by the Seller to the Buyer to the exclusion of all other terms and conditions, which the Buyer may purport to reply on. Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Conditions. Any variation of these Conditions shall not be applicable unless agreed, in advance, in writing by the Seller. - Price and Payment
The Price of the Goods shall be the Seller’s published or quoted price. The Seller reserves the right to adjust the price of the Goods at the time of delivery to
(A) take account of any increase in costs suffered by the Seller after the acceptance
of the order or
(B) cover any costs incurred by and during the manufacture, receipt, delivery or carriage of the Goods
including, inter alia delivery of Goods outside working hours, at weekends or on Bank Holidays or
(C) cover the cost of storage should the Buyer not take receipt of the Goods within 60 daysUnless the sale is for cash or where alternative credit terms have been agreed in writing by the Seller, all accounts are due for payment by the last day of the month following the month in which the goods were purchased.
The company reserves the right to charge interest on overdue invoices. This shall accrue from the date upon which payment became due until the date of payment at a rate of 2% above National Westminster Bank Plc’s base rate from time to time in force.
If the Buyer fails to make any payment on the date due, then without prejudice to any of the Seller’s other rights the Seller may;
(A) suspend or cancel deliveries of any articles due to the buyer; and/or
(B) appropriate any payment made by the Buyer to such of the Goods (or Goods supplied under any other contract with the Buyer) as the Seller may in its sole discretion think fit.The seller reserves the right to charge a deposit of not less than 25%, to be paid at time of placing the order on all and any product ordered especially for the buyer. Furthermore, should the Buyer then cancel the order for the aforementioned product, the seller reserves the right to either:
(A) not provide the Buyer with any refund of the deposit
(B) provide a partial refund of the deposit to defray any costs incurred. - The Goods
The Seller may from time to time make changes in the specification of the Goods which are required in order to comply with any applicable safety or statutory requirements, and which do not materially affect the quality or fitness for purposes of the Goods. - The Delivery
The Seller shall not be liable for any loss or damage whatever due to the failure by the Seller to deliver the Goods (or any of them) promptly or at all. All Goods delivered must be inspected immediately by the buyer. The Buyer must provide written notice within three (3) working days of delivery of the Goods, of any error, claim shortage or damage to the Goods. In the absence of such written notice within the time agreed, the Buyer will be deemed to have accepted the Goods and the Goods will be deemed to have been delivered in accordance with the delivery documents. The Sellers liability for late delivered, shortage, damaged or incorrect Goods shall never exceed the provision of any Goods not delivered or the replacement or repair of the damaged Goods. - Title and Risk
The Goods shall be at the Buyer’s risk as from delivery. Despite delivery having been made, title in the Goods shall not pass from the Seller or his agent or any other third party.
(A) the Buyer shall have paid the Price in full: and
(B) no other sum whatsoever shall be due from the Buyer to the Seller.Until title in the Goods passes to the Buyer in accordance with Clause 6(b) above, the Buyer shall hold the Goods and each of them on a fiduciary basis as bailee for the Seller. The Buyer shall store the Goods at his own costs separately from all other goods in its possession and ensure that the Goods are marked in such a manner that they are clearly identifiable as the Seller’s property.
Notwithstanding the terms above, the Buyer may use the Goods at its liability in the event of damage thereto.
Installation and fixing of goods by the client or any appointed contractor shall be deemed as acceptance of the products supplied by the seller. The Seller shall at any time recover all Goods in which it has title. The Buyer warrants to allow the Seller access at all reasonable times with such transport as is required to the Buyer’s premises (or those under the Buyer’s control) to receive the Goods.
- Non Payment/Insolvency
Should the Buyer fail to pay for the goods within thirty (30) days the Seller reserves the right to
(A) Cancel or suspend any further deliveries to the buyer under any contract
(B) Sell or otherwise dispose of any Goods which are the subject of any contract with the buyer and have not been paid for
(C) Recover payment by way of debt collection, court action or other legal means - Seller’s Responsibility
This Clause covers only defects in Goods supplied by the Seller caused by faulty manufacture, materials or workmanship or failure to comply with any specification agreed to by the Seller. It does not cover defects caused by abnormal use, misuse, neglect, or negligence on the part of the Buyer or any other third party. - General
The Seller shall be under no liability for any delay, loss or damage suffered by reason of any cause beyond the Sellers reasonable control. The Seller’s failure or omission to insist upon the enforcement of any of the terms and conditions of this Contract shall not be construed as any waiver of such terms or conditions and in no way shall affect the Seller’s right to enforce the same or such of the terms and conditions. The Contract shall be governed and construed exclusively in accordance with the Laws of the Island of Jersey. - Returns and Refunds
(10.1) The Seller will only accept goods for refund if they are returned in a wholly saleable condition. The Seller keeps the right to refuse a refund, if in their opinion, solely, the goods are not returned in a saleable condition.
(10.2) The Seller reserves the right to apply a handling or re-stocking fee at a rate that the Seller, in their absolute discretion, considers appropriate.
(10.3) The Seller reserves the right not to refund or to provide only a partial refund on any product ordered especially for the buyer, or any product that has been made to measure, cut or mixed to the Buyer’s specific requirements, unless that product is deemed to be faulty by the Seller.
(10.4) The Seller, at their discretion, will only give the Buyer a refund if goods are returned within 28 days of the original date of purchase.
(10.5) Should any goods bought be damaged, the Seller reserves the right to provide the Buyer with a refund, repair, or replacement as appropriate within the Buyer’s statutory rights.
(10.6) The Buyer must produce and supply a receipt or copy sales transaction as proof of purchase. If proof of purchase cannot be supplied the Seller at their discretion may choose to refuse any form of refund.
(10.7) The Seller, at their discretion, will process and supply all refunds using the same method of payment (credit/debit card or Bank Transfer etc.) as for the original transaction.
Words and phrases used in this Data Protection Schedule that are defined in the Data Protection Law shall have the same meaning as in such Data Protection (Jersey) Law 2018.
- Data Protection
(1.1) Both parties will comply with all applicable requirements of the Data Protection Law. This clause (1.1) is in addition to, and does not relieve, remove or replace, a party’s obligations under the Data Protection Law.
(1.2) The parties acknowledge that for the purposes of the Data Protection Law, B G Romeril & Company Limited is the Data Controller and you are the Data Subject.
(1.3) Without prejudice to the generality of clause 1.1, we will ensure that we have all necessary appropriate consents and notices in place to enable lawful transfer of the Personal Data to any third party processor for the duration and purposes of this agreement.
(1.4)Without prejudice to the generality of clause 1, we shall, in relation to any Personal Data to you processed in connection with the performance by us of our obligations:
(A) Process that Personal Data only on your written consent unless otherwise required by the laws of Jersey, the United Kingdom or of any member of the European Union to process Personal Data (Applicable Laws). Where we are relying upon an Applicable Law as the basis for processing Personal Data, we shall promptly notify you of this before performing the processing required by the Applicable Laws unless those Applicable Laws prohibit us from notifying you;
(B) Ensure that we have in place appropriate technical and organisational measures to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of our systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by us;
(C) Ensure that all employees and personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential;
(D) not transfer any Personal Data outside of Jersey, the United Kingdom or the European Economic Area unless your prior written consent has been obtained and the following conditions are fulfilled;
(I) We have provided appropriate safeguards in relation to the transfer;
(II) You have enforceable rights and effective legal remedies;
(III) We comply with our obligations under the Data Protection Law by providing an adequate level of protection to any Personal Data that is transferred; and
(IV) We comply with reasonable instructions notified to it in advance by you with respect to the processing of the Personal Data;
(E) To respond, as your cost, to a Data Subject request from you, to the extent required and subject to compliance with, our obligations under the Data Protection Law with respect to security, breach notifications, impact assessments and consultations with supervisors authorities or regulators;
(F) Notify you without undue delay on becoming aware of a Personal Data breach at your written direction, delete or return Personal Data and copies thereof to you at the end of the provision of services unless required by an Applicable Law, by our insurer or any regulatory body to store the Personal Data; and
(G) Maintain complete and accurate records and information to demonstrate our compliance with this schedule.
(1.5) You consent to us appointing our IT service provider, as a third-party processor of Personal Data. We confirm that we have entered or (as the case may be) will enter with the third-party processor a written agreement substantially on that third party’s standard terms of business which, include protection of data provision in compliance with the Data Protection Law. As between you and us, we shall remain fully liable for all acts or omissions of any third-party processor appointed by us pursuant to this schedule.
(1.6) We may, at any time on not less than 30 days’ notice, revise this schedule by replacing it with any applicable new controller to processor standard clauses or similar terms and if we do so, we will require you to sign a copy of the revised schedule to enable us to continue to provide our services to you.
Romerils Online Accounts
Create a Romerils Online Account in a matter of minutes and start ordering online today, whether you opt for delivery – or Click and Collect, our products are available online to order for all Jersey residents.
What is an Online Account?
Our Romerils Online Account is a personal website account which will be required when ordering online from the wide range of products available on the Romerils website.
Why is an Online Account useful?
With a Romerils Online Account not only are you easily able to keep track of your current & past orders and view & edit your saved personal information, but you will also be able to save delivery addresses and cards for a quick and easy checkout process.
Who can sign up for an Online Account?
Our online accounts are available to all, however we would like customers to note that we do not deliver outside of Jersey, Channel Islands, and that Click and Collect options are only available from our Dumaresq Street Store, unless stated otherwise.
Thank you for visiting the Romerils website, please find our Terms and Conditions for use. These Terms & Conditions apply to the use of this website at Romerils.com By accessing this website and/or placing an order, you agree to be bound by these Terms and Conditions.
Please note that we will only sell goods on this website for delivery to addresses in Jersey. Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.
Standard Terms & Conditions of Sale
- Definitions
(1.1) “Buyer” Means the person who buys or agrees to buy the goods from the Seller and where the context so admits, their servants and agents.
(1.2) “Conditions” Means the terms and conditions of sale set out in this document.
(1.3) “Goods” Means the articles which the Buyer agrees to buy from the Seller.
(1.4) “Price” Means the price of the goods
(1.5) “Seller” Means B G Romeril & Company Limited trading as Romerils and, where the context so admits, their servants and agents.
(1.6) “Data Protection Schedule” Means the schedule attached to these terms and conditions - Conditions Applicable
These conditions shall apply to all contracts for the sale of goods by the Seller to the Buyer to the exclusion of all other terms and conditions, which the Buyer may purport to reply on. Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Conditions.
Any variation of these Conditions shall not be applicable unless agreed, in advance, in writing by the Seller. - Price & Payment
The Price of the Goods shall be the Seller’s published or quoted price. The Seller reserves the right to adjust the price of the Goods at the time of delivery to (a) take account of any increase in costs suffered by the Seller after the acceptance of the order or (b) cover any costs incurred by and during the manufacture, receipt, delivery or carriage of the Goods including, inter alia delivery of Goods outside working hours, at weekends or on Bank Holidays. - The Goods
The Seller may from time to time make changes in the specification of the Goods which are required in order to comply with any applicable safety or statutory requirements and which do not materially affect the quality or fitness for purposes of the Goods. - Delivery
The Seller shall not be liable for any loss or damage whatever due to the failure by the Seller to deliver the Goods (or any of them) promptly or at all.
All Goods delivered must be inspected immediately by the buyer. The Buyer must provide written notice within three (3) working days of delivery of the Goods, of any error, claim shortage or damage to the Goods. In the absence of such written notice within the time period agreed, the Buyer will be deemed to have accepted the Goods and the Goods will be deemed to have been delivered in accordance with the delivery documents.
The Sellers liability for late delivered, shortage, damaged or incorrect Goods shall never exceed the provision of any Goods not delivered or the replacement or repair of the damaged Goods. - Title & Risk
The Goods shall be at the Buyer’s risk as from delivery.
In spite of delivery having been made, title in the Goods shall not pass from the Seller or his agent or any other third party.
Until title in the Goods passes to the Buyer in accordance with Clause 6(b) above, the Buyer shall hold the Goods and each of them on a fiduciary basis as bailee for the Seller. The Buyer shall store the Goods at his own costs separately from all other goods in its possession and ensure that the Goods are marked in such a manner that they are clearly identifiable as the Seller’s property. - Website Order Process
(7.1) You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
(7.2) Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order, the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
(7.3) We retain the right to cancel an order at any time prior to despatch. We may also refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our Terms and Conditions.
(7.4) In order to prevent credit card fraud, we may request further documentation of your ID. Failure to provide this information may result in your order being cancelled.
(7.5) Product images are for illustration purposes only. In some case, product design or colour may differ from that illustrated.
(7.6) Romerils.com will not be liable for any losses or delays resulting from incorrect information given to us when you place an order.
(7.7) To reduce the potential risk of online card fraud, please note that it is not possible for us to change a Delivery Address once an order and payment have been received. - Pricing
All prices are inclusive of 5% Goods and Service Tax (GST). - Links to and from other websites
Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk. - Governing Law and Jurisdiction
10.1 These Terms and Conditions are subject to the laws and exclusive to the jurisdiction of the Island of Jersey, Channel Islands. Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the Jersey courts.
This privacy policy sets out how Romerils uses and protects any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Romerils may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2013.
What We Collect
We may collect the following information:
- Name and Job Title
- Contact information including your email address
- Demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers.
What do we do with the information we gather
Your personal data will be used to to provide the information, goods and services offered through our website to you, for billing and order fulfilment.
We also require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal Record Keeping
We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. Any of our email newsletters contain an instant unsubscribe link which allows you to revoke this consent at any time.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Communication of Contract
We store the contract’s content and will send you the details of your order as well as our general terms via e-mail. You can find the terms here at all times. The details about your recent orders can be found using the ‘track your order’ link or via your customer login if that is available.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes only.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
If applicable, whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Romerils, Dumaresq St, St. Helier, Jersey, JE1 3UT.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Romerils is a member of Combined Independent (Holdings) Ltd., and many of the products available through our business are supplied to us via CIH Ltd.
We also advertise and sell products under the “Euronics” brand identity.
When you shop with us, and purchase any product or service offered by us via CIH Ltd., we will share limited data with CIH Ltd. and this may include any or all of the following; name, address and order details, email address and telephone number.
This data is used for experience, analytics and marketing purposes only, including services provided by 3rd parties used by either ourselves and/or CIH Ltd. and via our website and/or euronics.co.uk.
Such services could include, but are not limited to; user journey and site analytics, reviews platforms, marketing mailings and newsletters, service emails and safety and product recall information.